Refund policy

Return & Refund Policy — Panfy

At Panfy, your satisfaction matters to us. If something isn't right, we're here to help.

30-Day Money-Back Guarantee
Not fully satisfied with your order? We offer a full refund within 30 days of delivery, no questions asked. Just reach out through our Contact page and we'll take care of it — no need to send the item back.

Damaged or defective items
If your order arrives damaged or defective, contact us within 14 days of delivery through our Contact page with a photo of the issue, and we'll issue a full refund or replacement.

Multiple items, multiple packages
If your order includes more than one item, they may ship in separate packages and arrive on different days. This is normal — rest assured, everything you ordered is on its way.

Customs and import fees
Most orders ship without additional fees, but customs charges may apply depending on your location and order value. Any such fees are the buyer's responsibility and are not covered by our refund policy.

Processing time
Refunds are processed within 3–5 business days once approved, back to your original payment method.

Questions?
Visit our Contact page — we're happy to help.